RETURN & EXCHANGE POLICY
DELIVERY TIME
At Orsolya Petocz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. You can return or exchange your product within 30 days of receiving your order. The product must be in its original condition and packaging, and it should not be used or damaged. To initiate a return or exchange, please contact us with your order number and the reason for the return. We will provide you with further instructions and assist you throughout the process. Please note that the shipping fees for returning or exchanging a product are the responsibility of the customer, unless the product is defective or damaged. If you receive a defective or damaged product, please contact us immediately and we will send you a replacement at no extra cost.
TRACKING YOUR ORDER
We understand that you are excited to receive your order, so we strive to deliver your products as soon as possible. The delivery time depends on your location and the shipping method you choose. You can expect your order to arrive within 3-7 business days after it has been shipped. If for any reason there is a delay in the delivery of your order, we will inform you immediately.